Pop up window not showing top portion

TomBilen · about two years ago

This happens fairly frequently lately. Didn't recall it happening ever before a few weeks ago. Does not appear to be zoom related. Hitting the button again a time or two will usually show the whole normal window.

Here is the cut off one:

And a normal one:

Image: https://jasonsavard.com/forum/attachments/59b6e9f8e7138.png

Jason · about two years ago

yeah this is a Mac only issue and difficult to correct because it's OS specific on how Mac's open the popup windows. You can look for the issue here or create it and hopefully the Chrome team can help out: https://bugs.chromium.org/p/chromium/issues/list

TomBilen · about two years ago

Thanks for the comment. I'm not sure I know what issue to look for or what to open w/ the Chromium team. Did something change in the past few weeks or month ish with Chrome? FWIW, I did contribute for this SW and its been great except this glitchiness lately.

Jason · about two years ago

Chrome was updated recently which would probably be the culprit. I'll open up the ticket...

TomBilen · about two years ago

Thanks, much appreciated.

Jason · about two years ago

I found the issue, please star this one https://bugs.chromium.org/p/chromium/issues/detail?id=428044

CarpiiUK · about two years ago

Starred here too, thanks

ChadLadensack · about two years ago

Seeing the same problem. Progress within the ticket doesn't look promising. Could any of the potential fixes within the chrome issue resolve it?

5a055f2a59e39 · about a year ago

The same for me. Checker is the best extension but last few months its UI awful :(

Jason · about a year ago

@5a055f2a59e39 Sorry but it's a Mac for Chrome issue only and only they can fix it, please star the link above.

5a055f2a59e39 · about a year ago

@Jason done and thanks for your amazing work!

JacobGraf · about a year ago

Starred. Thanks!

Jason · about a year ago

@CarpiiUK and the rest...
I pushed a possible patch for this issue in v21.0.10 can you re-install the extension to force that update and let me know.

BoscoCheung · about a year ago

You're awesome @Jason . Have not seen the problem using v21.0.11

MichaelKaye · about a year ago

Perfect!

JasonLewis · about a year ago

I installed v21.0.11 and still having the same issue. Running Chrome and OSX

JacobGraf · about a year ago

Same issues here too. v21.0.11 Chrome and macOS.

Jason · about a year ago

@JacobGraf Reinstall to v21.0.11.3 and let me know - seems there still a few Mac users with the issue.

JacobGraf · about a year ago

Installed. We'll see what happens. Thanks!

CarpiiUK · about a year ago

Thanks Jason, been using v21.0.11 for a while now, and have not noticed the issue again

JoshuaCriss · about a year ago

Checker Plus for Gmail v.21.0.11.6
Chrome Version 64.0.3282.140 (Official Build) (64-bit)
macOS High Sierra 10.13

Noticing this for me, already made a topic before realising this was the same issue as I was seeing it blank instead of it being cut off.

https://jasonsavard.com/forum/discussion/4250/clicking-on-button-cuts-off-window-and-appears-empty-or-blank-some-workarounds#latest

CarpiiUK · about a year ago

Gmail Checker v21.1.2.7

Chrome (OSX): 66.0.3359.139 (Official Build) (64-bit)

> Relase notes:

> Fixed small square popup on Mac with Chrome 66

Hi @Jason

I'm not sure this fix is working properly in latest chrome.

I did have this issue regularly quite a while ago, but after a few upgrades of Chrome and Gmail Checker, it seemed like you fixed it mostly, and it was much less frequent.

The latest Chrome and Gmail Checker is now showing this issue about 90% of the time.

I notice the bug reports shows that Chrome team have tried to fix this issue, although they admit it's a bit of a bodge and they seem to have no idea how they can fix it properly

https://bugs.chromium.org/p/chromium/issues/detail?id=428044

So what I am seeing now is clicking the Gmail extension button often shows a popup which is a little too small

But the popup content is heavily offset to the top and left, so you only see the bottom right area of the usual content (in this case list of mailboxes)

Jason · about a year ago

@CarpiiUK Can you post a screenshot just to confirm the issue?

CarpiiUK · about a year ago

@Jason sure..

https://i.imgur.com/jBJus6T.jpg

CarpiiUK · about a year ago

When it fails, I've noticed the popup is about 50 pixels wider than usual. The popup height is smaller (seems to exclude the height of the Checker Plus header div)

Jason · about a year ago

@CarpiiUK ok thanks, this is definitely an annoying issue with Chrome, i'll investigate this a bit later and see how many people are affected again, it's probably just a matter of me increasing the delay before rendering which fixed it last time.

Jason · about a year ago

@CarpiiUK would you mind contacting me by email to help me resolve this issue? :) .. top right of website > About > Contact

CarpiiUK · about a year ago

No probs, sent

TomBilen · about a year ago

I'm seeing this problem again, after it had been gone for quite some time. Chrome OSX Version 66.0.3359.139 (Official Build) (64-bit)

Jason · about a year ago

ok thanks to @CarpiiUK and his thorough investigation, we've found a fix and I pushed it into v21.1.3, you can reinstall the extension to force the update or wait it out.

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