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"Primary category" monitoring stopped working

edited May 2021 in General

First of all, this extension has served me well for a long time, so a big thank you to the developer!

I'm suddenly having an issue where my monitoring of the 'Primary' category has stopped working. I've checked the FAQ and ensured conversation view was on and matching the setting in Checker Plus, reinstalled the extension, and restored settings to defaults under the admin tab with no success.

If I monitor the Inbox, I have no issues retrieving my unread emails:

If I switch to the Primary category and uncheck inbox, I'm told I have too many unread emails, despite only having 18 appear when I search in Gmail for 'label:unread category:primary':

If I then use the 'Add Accounts and stay signed in' option as prompted in the error, it allows me to select the category without error, but no emails are shown:

I think the error that I'm getting in the second picture is a clue, but I don't really know where to take it from here. If anyone has any thoughts as to what it can be I'd really appreciate hearing them!

Thank you



  • Sorry, it looks like this ended up moving to the General forum after I edited it to make a correction. I don't see an option to move it back when I edit again :(

  • So from your screenshot I noticed most of the emails are not actually designated to go into your Primary label, they are labeled Updates and Promotions emails which is probably the culprit. Have you tried marking an email as unread from a personal contact as most likely that will be a Primary email and see if it appears in the extension after a refresh.

  • Thanks for your reply! Yeah, when I'm monitoring 'inbox' I get results from the primary, social, and promotions tab. I prefer to monitor only the primary tab, because the other two are mostly junk for me.

    Curiously, when set to the primary tab just now, I see a notification for the update for this thread alone, but not the test email that I sent myself right afterwards (or any of the 18 others that I have unread in primary):

  • This is a tough one as Gmail deems what are the labels attributed, however you can use gmail filters.

  • Is there a fix for this? I am having this issue and cannot get Primary only to work.

  • @Jason thanks for the reply - I've thread through all of those topics as well as this forum and still can't get it to work. Some of my settings must be wrong but I am not sure which.

  • @Dylan Smith Are any of the emails going through your Primary non personal emails from people you know. If so this is usually indicative of the hidden tabs rule or filters being applied.

  • @Jason I don't totally follow what you are asking, but the extension is pulling the response from this thread as well as my test from another gmail account, but not the email from Google at the top of the list.

  • edited November 2021

    @Dylan Smith So that Google security email should naturally arrive in the Updates tabs (not the primary) as it does with me. Did you happen to hide the Updates tab in your Gmail settings?

  • @Jason Understood! Yes, my Updates tab was hidden. I enabled Updates within gmail, selected both Primary and Updates in checker plus settings, and it now seems to be working. I think the confusion was not knowing that (apparently) many emails in my Primary box had a hidden "Update" category applied. Very much appreciate the clarification - perhaps you can revise the FAQ to make this a bit clearer. Sending some coffee money your way later today.

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