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Problem with different profile on Google Chrome

Hi, I just unlocked the pro features of Explain and Send Screenshots.
I am using through a G suite account (xxx@xxx.it) on Chrome connected with my personal gmail account (yyy@gmail.com). Everything ok no problem.

However, when I use the extension on a browser managed by an organization (zzz@ddd.edu.it) the extension, installed on this profile with the same xxx@xxx.it account) does not activate the pro features.

Why? Is it a browser problem or does it depend on the fact that the extension allows you to use the pro modes on only one browser?

Thank you

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