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Can't get extension to recognize that I am signed in

I have used this on chrome for years. I installed the extension and when I click on the icon it drops down and asks me to sign into gmail, which I do. It opens gmail in a new tab, but the extension still is grey with an x and when I click on it it I get the must sign in request and it just opens gmail tab. I have tried removing the extension, disabling it and reinabling it. I even did a fresh install of firefox and still no joy.
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