Cannot log in using extension

andrew.chernov

Hi,

Having some issues with extension - there is no icon shown upon startup (see http://i.imgur.com/PdFF6uH.png). When I click on "Войти" (which means Log in), google calendar tab opens and that's all, no reaction from extension at all, there is still no icon and when I click on the empty space where the icon is supposed to be the "Log in" popup is shown again. 

I tried to re-install the extension, to log out from Calendar and log in again, to change some config options - without any luck. At the same time Checker Plus for Gmail is working fine.

Chrome version is 32.0.1700.76 m

Thank you!

devo1d

Hi, I have the same issue - no icon and always asking to sign in to Google when already signed in. Have also tried reinstalling the extension and shutting down Chrome. Checker Plus for Gmail is and has been working fine.

Edit: same Chrome release.

andrew.chernov

Could you please clarify - did reinstall of Chrome help?

Jason

Can you do this...

1. Click the Chrome menu  > Tools > Extensions
2. Select Developer mode at the top right
3. Find the extension and click the background link
4. Select the Console tab and copy all the messages and add them to your issue description

andrew.chernov

Here you are:

Error in response to storage.get: SyntaxError: Unexpected token u
at StorageManager.StorageManager.get (chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/common.js:2272:25)
at fetchSettings (chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/background.js:299:17)
at init (chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/background.js:647:2)
at chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/background.js:3666:3
at loadLocaleMessages (chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/common.js:146:3)
at HTMLDocument.<anonymous> (chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/background.js:3665:2)
at l (chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/jquery.min.js:4:24882) background.html:1

Failed to load resource chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/jquery.min.map

Jason

Ok can you do test for me? go back into that background console area again and this time execute the line below by copying and pasting it into the bottom of the console and pressing enter. Tell me what the result is after?

try { chrome.storage.local.get(null, function(items) { if (chrome.runtime.lastError) { alert("lasterror: " + chrome.runtime.lastError.message); } else { alert("success: " + items); }});} catch (e) {alert("caught: " + e);}

andrew.chernov

Sure, here is a screenshot:

http://i.imgur.com/9mFDoS2.png

Jason

Which version of Chrome are you using? Are you using Chrome Portable?

andrew.chernov

I am using standard version of Chrome, non-portable, installed from official distributive. Version 32.0.1700.76 m

Jason

Can you try this http://jasonsavard.com/faq/Corrupt_browser_profile

and let me know if it works?

andrew.chernov

Unfortunately it doesn't work, the behavior is exactly the same. I'll try to reinstall the Chrome browser completely, will post the result.

andrew.chernov

Jason,

It didn't help. I've reinstalled the Chrome browser (performed the complete uninstall with account information removal), then I've reloaded my computer, still the same result. I even tried to start the Chrome as Administrator, no luck.

Jason

Wow, that's not good :(

Ok let's try to find out what caused the problem, have you been using the same Chrome version for atleast a week or more?

Have you been using calendar extension for atleast a week or more?

andrew.chernov

I actually have no idea how long I've been using this version since my Chrome is configured to automatically install the updates. Is there a way to find it out somehow?

I've just installed the calendar extension this morning, never tried it before. Really want to make it work since I am totally charmed with your Gmail checker extension. 

I will be able to continue troubleshooting tomorrow morning, thank you for your support.

Jason

Fixed! yay, try out version 17.2

andrew.chernov

Great, it works now. Thanks for your support! Your extensions are amazing.

devo1d

That's great. Sorry, I didn't know I had to bookmark the thread to receive updates so I missed out on providing feedback. Anyway, thanks for being dedicated to your projects. I'm also new to this extension so I'll use it a bit but it looks like it will be a worthwhile donation to unlock all features.

julian.gonzalez

Hi Jason. I'm having a similar problem.

I installed the extension (v.17.3.10) with the latest Chrome (33.0.1750.154) browser installed. The icon shows up with three small dots, when I click on it a sign in option shows up. I already signed in and granted access to the extension but the sign in message continues to show up. Now when I click the sing in message it takes me to google calendar. I've tried re-granting access and re-installing the extension with no luck. Any ideas?

Thanks.

julian.gonzalez

Here is the error log: 

Failed to load resource: the server responded with a status of 401 (Unauthorized) https://mail.google.com/mail/u/1/feed/atom?timestamp=1396362677004

Uncaught URIError: URI malformed checkerPlusForCalendar.js:859

Failed to load resource: the server responded with a status of 401 (Unauthorized) https://mail.google.com/mail/u/1/feed/atom?timestamp=1396362685185

Uncaught URIError: URI malformed checkerPlusForCalendar.js:859

Failed to load resource: the server responded with a status of 401 (Unauthorized) https://mail.google.com/mail/u/1/feed/atom?timestamp=1396362689753

Uncaught URIError: URI malformed checkerPlusForCalendar.js:859

4Error in response to cookies.getAll: URIError: URI malformed
at getDefaultSignedInCalendarEmail (chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/background.js:1957:17)
at getSignedInEmails (chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/background.js:1939:2)
at pollServer (chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/background.js:2442:2)
at chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/background.js:1031:8 background.html:1

Uncaught URIError: URI malformed checkerPlusForCalendar.js:859

julian.gonzalez

Error in response to cookies.getAll: URIError: URI malformed
at getDefaultSignedInCalendarEmail (chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/background.js:1957:17)
at getSignedInEmails (chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/background.js:1939:2)
at pollServer (chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/background.js:2442:2)
at chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/background.js:1031:8 background.html:1

2Uncaught URIError: URI malformed checkerPlusForCalendar.js:859

Error in response to cookies.getAll: URIError: URI malformed
at getDefaultSignedInCalendarEmail (chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/background.js:1957:17)
at getSignedInEmails (chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/background.js:1939:2)
at pollServer (chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/background.js:2442:2)
at chrome-extension://hkhggnncdpfibdhinjiegagmopldibha/js/background.js:1031:8 background.html:1

Jason

Can you clear your cookies and restart the browser and let me know

julian.gonzalez

Thanks for the quick reply. I cleared all cookies and restarted. No change. The icon had a cross until I logged in, now has three dots saying loading.

BTW to test I installed the Google Calendar Checker (by Google) and it works well. 

Jason

I sent you an email with these instructions (in case you didn't get it) ...

Can you into the developer console and execute this line and send me back the results:

chrome.cookies.getAll({domain:"www.google.com", name:"OL_SESSION"}, function (cookies) {console.error(JSON.stringify(cookies))})

celtic.music

I think I have a similar problem.  The calendar icon says I'm not logged in - even though I've granted permission/access to my account.

Errors:  

Failed to load resource: the server responded with a status of 401 (Unauthorized) https://mail.google.com/mail/u/0/feed/atom?timestamp=1398872155438

Failed to load resource: the server responded with a status of 401 (Unauthorized) https://mail.google.com/mail/u/0/feed/atom?timestamp=1398872235736

Jason

Try signing out and in of your Google account.